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Privacy Policy

Last updated: 15 October 2026

1. About this policy

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with our business.

In this policy, “we”, “us” and “our” refer to Milsome's Auto Paints Pty Ltd.

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2. Information we collect

When you use our website or purchase products from us, we may collect personal information including:

  • Your name and contact details, including email address and phone number.

  • Billing and delivery addresses.

  • Order details, including products purchased, order history and transaction information.

  • Information you provide when contacting us with an enquiry, feedback or customer service request.

  • Technical information relating to your use of our website, such as your IP address, browser information and website usage data, where collected.

We collect only the information reasonably necessary for our business operations, processing orders, providing customer service and meeting our legal obligations.

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3. How we use your information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery or collection of purchased products.

  • Process payments and help prevent fraudulent transactions.

  • Contact you regarding your order, delivery, payment or customer service enquiry.

  • Manage returns, refunds, warranties and complaints.

  • Maintain business records and meet our legal and accounting obligations.

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4. Online payments and Stripe

We use Stripe to facilitate secure online payment processing.

When you make a purchase, payment information may be collected and processed by Stripe in accordance with its own privacy and security practices. Depending on the payment method and checkout configuration, your card details may be entered into a Stripe-hosted or Stripe-powered payment interface.

We do not intentionally collect or store your full payment card number or card security code on our own systems where payment processing is handled directly by Stripe. We may receive transaction details, payment status and limited payment-related information necessary to manage your order.

For further information about how Stripe handles personal information, please refer to Stripe's Privacy Policy.

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5. Disclosure of personal information

We may disclose relevant personal information to third parties where reasonably necessary to operate our business, including:

  • Payment processors, including Stripe.

  • Freight, courier and delivery providers.

  • Website hosting, e-commerce, IT and website support providers.

  • Professional advisers, such as accountants or legal advisers.

  • Government authorities or other parties where required or authorised by law.

We do not sell your personal information to third parties for their own marketing purposes.

Some service providers may store or process information outside Australia. Where applicable Australian privacy laws apply to our business, we take reasonable steps to address relevant overseas disclosure requirements.

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6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, secure website connections, appropriate account permissions and the use of reputable third-party service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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7. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart sessions, improve performance and understand website usage.

Some cookies may be provided by third-party services integrated into our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or checkout.

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8. Accessing and correcting your information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or for legitimate business recordkeeping purposes.

Where the Australian Privacy Act applies to our business, we will handle access and correction requests in accordance with our applicable legal obligations.

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9. Privacy enquiries and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us.

We will review and respond to privacy enquiries within a reasonable timeframe.

Where the Australian Privacy Act applies and you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

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10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations. The current version will be published on our website with its updated date.

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11. Contact us

For any questions about this Privacy Policy, please contact us.

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